Electronic Design Process: 7. Support
We take every care in the design of your product to ensure continued supply of critical components and compliance with future needs or regulations. Unforeseen events do occasionally arise that conspire against the best laid plans.
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We offer 12 months of technical support as standard and even after our formal contract has ended, we continue to provide support to our customers. If it is a small matter, such as assuring a component substitution, we often carry this out at no charge. Matters requiring significant time may require a new contract provision but the time invested in the first place will greatly reduce the risks and costs should the unforeseen occur.